The Willy Wonka of Coffee
storytelling through mobile triggers ▴ creative direction
The new Starbucks Reserve® Roastery and Tasting Room launched in 2015 as the biggest Starbucks store in the world. It's become a major tourist attraction in Seattle, drawing many visitors who spend an average of 22 minutes looking to experience the world of coffee. We created an experience that explains the story and process from farm to cup through interactive games and animations.
Six iBeacons were placed inside the store to trigger mobile experiences that walked the customer through the coffee process.
Tech innovation: We used engaging mobile features like the compass, gyroscope and accelerometer inside a mobile browser experience. A first since they are normally used in native apps. No one wants to download a new app—but Starbucks, being the most popular mobile payment app with 23 million users, had an advantage and could trigger these experiences painlessly.
Watch the case study
How it works
IBeacon-triggered mobile experiences
Each area contains an iBeacon which triggers a notification leading to a mobile site, specific to the location.
Six experiences to match
Using mobile features such as the gyroscope, compass and accelerometer, we engaged visitors with games and facts about coffee.
See all the experiences
AKQA, New York